90-Day Free Redo Guarantee

Precision Defines Customization

Hestia Blinds ensures every order meets your exact specifications. If we made an error in size, configuration, or fulfillment, we’ll correct it at no cost within 90 days. Each custom order undergoes a double-check process: you confirm the dimensions before production, and we strictly adhere to those specifications.

What’s Covered?

Size Errors: If the product differs by more than 3/8 inch (1 cm) from your confirmed order. (Proof: timestamped photos with a measuring tool.)

Configuration Errors: Wrong control method (cordless vs. motorized), charging position (left/right), or light-blocking feature.

Shipping Errors: Received product does not match the ordered model/style. (Proof: photo of the product tag and order confirmation.)

What’s Not Covered?

  • Requests made after 90 days.
  • Disputes over incorrect products raised after 30 days of receipt (we recommend inspecting products upon delivery).
  • Customer-confirmed sizing or configuration errors (including confirmation via order email or lack of response within 24 hours, which is considered confirmation).
  • Aesthetic dissatisfaction (e.g., "the fabric looks different in sunlight")—covered under the 30-Day Refund Policy.
  • Installation or environmental factors, including wall deformation or incorrect installation.
  • Orders shipped to an incorrect address due to customer-provided shipping details.

How to Request a Redo:

Step 1: Submit Your Request

  • Email service@hestiablinds.com with subject [Redo Request] Order #XXXX within 90 days of delivery.
  • Attach:
    • Clear photos of the issue (including a measurement tool displaying the value).
    • A screenshot of the order confirmation email (if no feedback is provided within 24 hours, the sizes are deemed confirmed).
    • A screenshot of the delivery receipt.

Step 2: Review

  • We’ll review within 48 hours and let you know if we’re at fault. Color discrepancies caused by lighting are not covered under this policy (we recommend requesting fabric swatches before ordering).

Step 3: Complete Your Redo Request

  • If approved, we’ll send a free replacement product with free shipping. Production will take 7-10 business days.

Old Product Return Policy

  1. Keep the old product: No cost.
  2. Return the old product: Contact customer service for the warehouse address. (Customer covers return shipping; unpaid postage returns will be rejected.)

Important Notes

  1. Inspection at Delivery: Check outer packaging and verify the product tag code (bottom right of the product).
  2. Redo Limit: Only one free redo per order.

Frequently Asked Questions

Q: If I ask for a size change after confirming by email and the product doesn’t fit, can I request a redo?

A: No. The sizes you confirmed in the order email are the only ones used for production. Any changes must be made before the confirmation is finalized.

Q: Does the redo product come with a new warranty period?

A: Yes. The replacement product will come with a new 1-year warranty, starting from its delivery date.

Need Help?

Full Policy: Available at Exchange & Refund Policy and included in order confirmation emails.

Support: Email service@hestiablinds.com or call 928-365-6528 for clarifications.