Warranty Policy

1-Year Limited Warranty

Premium Materials, Peace of Mind

Hestia Blinds guarantees quality. If a manufacturing defect occurs within 1 year, we’ll resolve it.

What’s Covered?

1. Material and Manufacturing Issues:

  • Fabric abnormal fading or cracking (excluding areas exposed to direct sunlight).
  • Rail deformation or oxidation (with no signs of external impact).
  • Motor malfunction due to internal circuit failure (not caused by water or voltage issues).
  • Spring rebound failure under normal usage frequency.
  • Accessory issues such as thread breakage or cracks (e.g., pull handle, handle, etc.).

2. Functional Failures:

  • Electric system unresponsiveness (e.g., remote control or app connectivity failure).
  • Rails getting stuck (not due to foreign objects or installation errors).
  • Deterioration of light-blocking performance (e.g., light leakage caused by fabric layer separation).

What’s Not Covered?

  • Damage from misuse (e.g., excessive force, pet damage, DIY alterations).
  • Environmental degradation (e.g., flooding, prolonged UV exposure).
  • Unauthorized repairs (evidenced by tampered anti-tamper seals).
  • Normal wear and tear (e.g., aging pull cord).
Fault Type Service Provided Customer Cost
Minor issue (e.g., broken handle) Free replacement parts $0
Repairable issue Factory repair Customer covers return shipping
Non-repairable issue We provide a replacement 50% of shipping cost

How to Claim:

Step 1: Submit Your Request

  • Email service@hestiablinds.com with subject [Warranty Claim] Order #XXXX – Type of Defect:
  • Body Content:
    • Attach high-definition photos/videos of the defective part (clearly showing the overall condition of the product)
    • Attach proof of purchase (order number/invoice).
    • Attach photos of the installation environment  (to confirm that the product is not exposed to extreme conditions).

Step 2: Review

  • We’ll review your claim within 48 hours. In case of a disputed case, the faulty part may need to be returned (prepaid return label provided).

Step 3: Complete Your claim

  • Replacement parts: Shipped free of charge.
  • Factory repair: Customer pays for shipping to Hestia, and we cover the return shipping after repair.
  • Exchange: Customer pays 50% of the actual shipping cost of the replacement product (based on carrier's quote).

Important Terms

1. Exchange Limit: Each customer is entitled to one exchange per order.

2. Fault Inspection Policy: If you dispute the inspection results, you may request an independent agency for re-inspection. Inspection fees must be pre-paid. If the issue is found to be our responsibility, we will refund the full inspection fee. If it is found to be the customer's responsibility, the inspection fee is non-refundable.

3. Return the old product within 10 Calendar days: Contact customer service for the warehouse address. (Customer covers return shipping; unpaid postage returns will be rejected.)

General Terms & Conditions

Jurisdiction: This refund policy shall be governed by the laws of Arizona, with exclusive jurisdiction in La Paz County.

Statutory Rights: This policy does not limit rights under the applicable consumer laws.

Fraud Prevention: Hestia Blinds reserves the right to deny claims suspected of abuse, including repeated refund requests for the same product.

Force Majeure: Delays due to pandemics, natural disasters, or supply chain disruptions are not grounds for compensation.

Data Handling: Personal data collected during claims is processed per our Privacy Policy, compliant with GDPR/CCPA.