FAQs

How to

1.How to measure my windows?

Use a steel measure tape instead of a soft one to reduce errors and measure the height, width, and depth of your windows.
Take precise measurements of your window openings. Do not assume similar windows are the same size—each one is unique.
Record the measurements using our Measure Worksheet attached to the Measuring Instructions.

For more detailed instructions, you can click the Install and Measure module on the product page to review the measuring pictures and videos.

2.How do I install the shades I purchased?

Tools Preparation: Electric drill, measuring tape, screwdriver.
Drilling: Measure and drill holes according to the installation instructions, and fix the mounting brackets securely.
Hanging the Shades: Place the window shades onto the fixed mounting brackets.

If the product you purchased is a no-drill style, simply follow the instructions provided to complete the installation easily.

3.How do I clean the shades I purchased?

For regular cleaning, simply wipe the window shades with a dry cloth to remove dust. If there are stains, choose a neutral and mild detergent. Allow the shades to air dry in a well-ventilated space. If you prefer not to use a detergent, consider using the steam cleaning method.

4.How do I repair the shades I purchased?

If there are damaged parts, please contact us for replacement parts. If the window shades are not operating correctly, you can watch videos to learn how to repair them yourself, or contact our customer service for assistance.

5.How do I remove the shades I purchased?

Prepare a screwdriver, loosen the screws, and then remove the window shades. Finally, remove the mounting brackets from the window frame. If it's a no-drill option, simply loosen the screws to take down the window shades.

6. How to get a detailed installation tutorial?

You can find the installation instructions on the bottom of our website or click for install tips . We also provide a printed installation instruction for each product. If you don't find these information, please contact our customer services.

Buying

1.How do I purchase cellular shades online?

Ordering Process:

Determine whether your window type is suitable for installation.
Choose the style of window shades you need.
Select the installation type for your window shades: inside mount/outside mount.
Based on the above selections, measure the required dimensions correctly according to our measurement instructions.
Place an order for the products and quantities you need.
Verify that all order details and address information are correct.
If you have any questions, feel free to consult our online customer service.

2.How much does it cost to install window shades or blinds throughout the entire house?

Customizing window shades for your entire house involves costs related to window size, the functionality of the window shades, and the number purchased. However, if you order multiple items on our site, you can contact our online customer service to obtain hidden discounts. Specific discounts and requirements may vary over time.

3.Can I trust the quality of your blinds?

Yes, you can trust the quality of our blinds. We prioritize durability, safety, and ease of maintenance. Plus, we stand behind our products with a comprehensive warranty.

4.How many free samples can I order?

You can order up to 10 free samples each month per account.

5.What blinds are suitable for large windows?

When considering window shades for large windows, it's important to consider the following key factors: aesthetic appeal, convenience, energy efficiency, and light blocking. Roman shades and Shangri-La shades are excellent for their aesthetic appeal, while cellular shades offer great energy-saving and insulation benefits. Depending on your personal needs and budget, you might consider adding motorized options.

6.What shades are recommended for bathroom?

When considering window shades for the bathroom, three major factors cannot be ignored: waterproof and moisture-proof performance, privacy protection, and aesthetics. PVC shutters or blinds are very suitable choices, while waterproof roller shades are the perfect solution.

Motorization

1.How to operate a motorized blind or shade?

We provide remote control device powered by rechargeable batteries for motorized blinds and shades.

2.Are all blinds available in a motorization option?

No. If you want to purchase motorized shades and blinds, you can filter by selecting "Motorized" under "Lift Controls" in the filter options.

3.What should I do if my motorized curtains are not working?

First, check if the window shades or blinds are plugged in or charged, and then check if the remote control has power. If everything is in order, feel free to contact our customer service team. We offer professional and high-quality after-sales service.

4.Are motorized curtains expensive?

Compared to regular cordless shades and blinds, motorized versions are generally more expensive due to the additional motorized system. The price variation is influenced by factors such as brand, quality, functional technology, and size. However, the motorized shades and blinds we offer are of high quality and competitively priced. If you are seeking a cost-effective product and a convenient lifestyle, consider choosing our motorized shades and blinds from Hestia.

5.How are motorized curtains powered?

Our motorized shades and blinds come in plug-in and rechargeable models. The rechargeable option uses a Type-C charging interface, allowing you to choose the model that best fits your needs.

No-drill

1.Are no-drill curtains easy to install?

Yes, no-drill shades or blinds are very user-friendly for women. Once you receive the no-drill product, you just need to follow the steps to secure the curtains in the right position, and they will hang firmly.

2.What types of wall surfaces are suitable for no-drill shades?

No-drill shades are suitable for various wall surfaces, such as lime walls, marble tiles, rough wall surfaces, aluminum alloy walls, and smooth wooden or painted walls. It is not recommended to install no-drill shades on walls with loose or unstable materials.

3.Are no-drill shades worth buying?

If you have the following needs, no-drill window shades are an excellent choice for you: the installation process needs to be convenient, you want to be able to remove and replace them at any time, and you don’t want to damage the window frame structure or the walls.

4.Are no-drill shades popular?

No-drill window shades are not only versatile and highly flexible, but they also feature modern and stylish designs. Their popularity and attention have been consistently rising in recent years, making them one of the top choices for many people when selecting window treatments.

5.Do no-drill shades have motorized options?

Yes, some of the window shades we offer are currently no-drill and motorized.

Products

1.What are the consequences of mismeasuring my windows?

Miseasuring your windows can lead to blinds or shades that do not fit properly.Please read our Measuring Instructions carefully before placing an order. If you have any doubts or need assistance, feel free to contact our customer service team (see Contact Us at the bottom of this page).

2.When measuring windows, should I round up or down to the nearest 1/8 inch?

Yes. If your window measurements fall between eighths of an inch, round down to the nearest 1/8" for width and round up to the nearest 1/8" for height. For example: 30-1/16" width would round down to 30" and 30-1/16" height would round up to 30-1/8".

3.What is the difference between "minimum inside mount depth" and "minimum flush mount depth"?

Minimum inside mount depth refers to the amount of depth required to securely mount a shade or blind inside the window frame. On the other hand, the minimum flush mount depth is the required depth for the blinds or shades to fit fully inside the window frame. It ensures that the valance fits snugly within the frame without protruding outward. For windows that have a shallow depth, you will be able to install the product (as long as the minimum depth required is met), but part of the item may be protruding from the opening.

4.Do I have to pay for shipping on free samples?

No, shipping is free! We will deliver your samples right to you at no cost within 4-6 days.

5.Do you provide cellular shades suitable for window depths of 1" or less?

Yes, we offer cellular shades that can be mounted in windows with a depth of 1" or less. For optimal fit, we recommend an outside mount in such cases, as an inside mount may cause part of the blinds to protrude.

6.Do you have "R" values on your products?

No. Our products do not have "R" values.

7.Is in-home measuring and installation available?

No, we do not offer on-site measuring and installation services. However, we provide detailed Measuring Instructions and prompt customer services to ensure accurate results when you measure your windows at home.

8.How to get a detailed installation tutorial?

9.Do you have "R" values on your products?

No. Our cellular shades do not have "R" values.