30-Day Refund

Customization Should Never be a Compromise

At Hestia Blinds, every shade is custom-made for your windows. If your blinds are made in the wrong size due to our error, you're protected by our 30-Day Refund guarantee. Simply contact us within 30 days of delivery, and we'll issue a full refund or store credit—no need to return the product.

No-Return Refund Policy

Refund Options

1

Full Cash Refund

100%

Receive 100% of the amount you paid, refunded to your original payment method within 3 business days. 

2

120% Store Credit

120%

Get 1.2 times your order value as store credit, applied instantly to your account upon approval. This credit never expires and can be used across multiple orders.

What's NOT Covered

Exclusions

Requests submitted after 30 days
The product has been installed or modified
Core components intentionally damaged
Dissatisfaction due to color/fabric mismatch or design style conflicts (we recommend requesting fabric swatches before ordering)
Customer-confirmed sizing or configuration errors (including confirmation via order email or lack of response within 24 hours, which is considered confirmation).
Customer measurement errors
(covered under 90-Day Redo Guarantee)
Deadline Details

The 30-day period starts on the delivery date confirmed by the carrier (timestamped tracking update or customer signature). Requests must be made by 11:59 PM PST on the 30th calendar day. If the deadline falls on a weekend or federal holiday, it extends to the next business day.

Refund Request Process

1

Submit Your Request

Email us at service@hestiablinds.com with the following details:

  1. Email Subject: [Refund Request] Order #XXXX + Refund Option (Cash/Credit)
  2. Feedback: To help us review and resolve the issue as quickly as possible, we may ask for the following information: 

    1. Photo of Window Opening Measurement (top inside width)
    Please measure the inside width at the top of your window frame, accurate to the nearest 1/8 inch.

    We request the top measurement because window frames are often not perfectly square, and the width at the top, middle, and bottom may vary.

    2. Photos of Shade Width Measurement
    Please measure the headrail width of the shade you received. Do not include any parts of the no-drill mounting brackets that extend beyond the headrail.

    To help us verify the measurements, please provide:
    ·One photo showing the full measurement setup, and
    ·One close-up photo clearly showing the measurement result

    Providing this information allows our team to confirm the issue and process your request quickly.

  3. If you prefer Cash Refund: Provide your original payment account information
  4. If you prefer Store Credit: Provide the email address associated with your order
2

Review

Our team will carefully review the information provided and verify the details with our factory if necessary. We will get back to you with a resolution within 48 hours.

3

Complete Your Refund

Cash Refund: Notification via PayPal or Credit Card.
Store Credit: Log into your account on our website to view the credit.

Why Choose Store Credit?

💰
Extra Value A $100 order results in a $120 credit
🛡️
Warranty Retention Your original product warranty remains intact
⚡
Priority Processing Orders using store credit are expedited

Need Help?

service@hestiablinds.com
Call 928-365-6528
Full Policy