30-Day Satisfaction Guarantee

Customization Should Never be a Compromise

At Hestia Blinds, we believe true customization means ensuring your blinds perfectly match your needs—from size to experience. If you're not completely satisfied, we offer a full refund or store credit within 30 days of delivery.

No-Return Refund: Keep the product, no need to send it back.

Refund Options:

  1. Full Cash Refund: Receive 100% of the amount you paid, refunded to your original payment method within 3 business days. No return required—you may keep the product. 
  2. 120% Store Credit: Get 1.2 times your order value as store credit, applied instantly to your account upon approval. This credit never expires and can be used across multiple orders.

What’s Covered?

Dissatisfaction due to color/fabric mismatch, sizing discrepancies (unrelated to customer measurement errors), design style conflicts, or change of mind.

To ensure fairness, refunds are not available if:

  • Requests submitted after 30 days (see "Deadline Details" below).
  • The product has been installed or modified (installation is determined by visible signs like drilling or cutting).
  • Core components such as motors or rails have been intentionally damaged.
  • Claims arising from customer-submitted incorrect measurements or configurations (covered under the 90-Day Redo Guarantee).

Deadline Details:

  • The 30-day period starts on the delivery date confirmed by the carrier (timestamped tracking update or customer signature).
  • Requests must be made by 11:59 PM PST on the 30th calendar day. If the deadline falls on a weekend or federal holiday, it extends to the next business day.

Simple Refund Request Process

Step 1: Submit Your Request

Email us at service@hestiablinds.com with the following details:

  • Email Subject: [Refund Request] Order #XXXX + Refund Option (Cash/Credit)
  • Body Content:
    • Feedback: Your feedback (such as the reason for requesting a refund or any suggestions) is appreciated but not required.
    • Cash Option: Provide your original payment account information.
    • Credit Option: Provide the email address associated with your order. (The store credit will be automatically issued after our review.)

Step 2: Review

  • No evidence required: No need to upload photos or provide a reason, but submitting them will speed up the process.
  • Instant response: You will receive a confirmation email within 48 hours.

Step 3: Complete Your Refund

  • Cash Refund: Notification via PayPal or Credit Card.
  • Credit Refund: Log into your account on our website to view the credit.

Why Choose Store Credit?

  • Extra Value: A $100 order results in a $120 credit, giving you more for future purchases.
  • Warranty Retention: Your original product warranty remains intact.
  • Priority Processing: Orders using store credit are expedited.

Need Help?

Full Policy: Available at Exchange & Refund Policy and included in order confirmation emails.

Support: Email service@hestiablinds.com or call 928-365-6528 for clarifications.