Customization Should Never be a Compromise
At Hestia Blinds, we believe true customization means ensuring your blinds perfectly match your needs—from size to experience. If you're not completely satisfied, we offer a full refund or store credit within 30 days of delivery.
No-Return Refund PolicyRefund Options
What's Covered
Covered Situations
Exclusions
(covered under 90-Day Redo Guarantee)
The 30-day period starts on the delivery date confirmed by the carrier (timestamped tracking update or customer signature). Requests must be made by 11:59 PM PST on the 30th calendar day. If the deadline falls on a weekend or federal holiday, it extends to the next business day.
Simple Refund Request Process
Submit Your Request
Email us at service@hestiablinds.com with the following details:
- Email Subject: [Refund Request] Order #XXXX + Refund Option (Cash/Credit)
- Cash Option: Provide your original payment account information
- Credit Option: Provide the email address associated with your order
- Feedback: Your feedback is appreciated but not required
Review
No evidence required: No need to upload photos or provide a reason, but submitting them will speed up the process. You will receive a confirmation email within 48 hours.
Complete Your Refund
Cash Refund: Notification via PayPal or Credit Card.
Credit Refund: Log into your account on our website to view the credit.